Ordering, Shipping, Returns, Exchanges and WarrantyIf you are not happy with your Sleeplay purchase for any reason, we will be happy to accept a return for any unopened and unused products. We do not accept exchanges at this time with the exception of CPAP masks. You may return your purchase within 30 days of your original order. Items being returned must be in their original condition with the tags. Customers are responsible for a %15 restocking fee.
Last modified on November 16, 2020.
Sleeplay offers a variety of shipping options so your order arrives when you need it. Shipping and handling charges depend on the destination of your order. Please refer to the shipping times below to determine shipping costs. The posted delivery times are estimates but will help you identify the shipping option that is right for you. All customers have the ability to upgrade shipping to our UPS and USPS expedited options at an additional cost. To find these costs please add the desired items to your cart and initiate checkout to see published rates. We reserve the right to choose a shipping method when orders are shipped free. We may send items without tracking information via USPS.
1. Processing Times
Most orders placed before 2:30pm EST/EDT Monday through Friday will be shipped that day via chosen the User’s elected shipping choice. Orders placed after 2:30pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, the customer will be notified and the item will be shipped as soon as reasonably possible. All calculations for expedited delivery are based on business days only.
All shipping charges are calculated by UPS and USPS, and will be displayed at the time of checkout. Purchaser is responsible for all shipping, import, and brokerage fees assessed by UPS Worldwide, USPS, or your country customs center.
2. Battery Regulations
Lithium battery shipping is regulated by DOT and FAA as well as shipping agencies such as UPS, FedEx, DHL, USPS, and others to ensure the safe transportation of these products. Per regulations from the FAA and DOT, lithium batteries cannot be shipped overnight. If you have any questions or concerns regarding these regulations please contact us via email at: firstname.lastname@example.org.
3. FREE Shipping on All Orders Over $50
We offer free ground shipping to all 50 US States and US territories when spending more than $50. We reserve the right to decide which carrier will ship orders qualifying for free shipping.
4. Shipping Methods
We may use a variety of carriers in order to ensure that our customers receive their packages in the most efficient way possible, while still being safely handled. However, we typically ship our packages through USPS and UPS, and therefore any rates and shipping times will be pursuant to their terms, volume, and ability to make timely deliveries.
Through our various carriers, we typically offer the following shipping times to the 48 CONTIGUOUS states in the USA. Pricing and delivery times packages shipped to Alaska or Hawaii may vary.
- Ground Shipping
- Third Business Day Shipping
- Second Business Day Shipping
- Next Business Day Shipping
- Next Day Shipping
The pricing and availability of each of the above will vary based on your location and the time of the placement of the order. As mentioned above, we do everything we can to process our orders as fast as possible once received, however, there are some important components which we unfortunately cannot control. While we use a variety of carriers, we do typically ship our products through USPS and UPS, and their rates and delivery times will vary depending upon a multitude of factors. When checking out, you will be permitted to select your preferred method of delivery. The anticipated cost of your shipping will be calculated at checkout. To get an idea of the potential cost of your desired shipping method, please have a look directly on the carrier’s websites:
Please note that any shipping rates and package receipt times listed throughout the website are simply estimates based on the anticipated costs listed by the carriers we work with. These rates may be subject to change at any time, and while they are intended to be close, they may not be an exact reflection of the true cost to ship your products to your location. Your total shipping cost will be calculated at checkout and the exact shipping price will be included in the order confirmation.
5. Anticipation of Delivery
ORDERS CONTAINING CERTAIN PRODUCTS MAY BE MARKED AS FRAGILE. IT IS BEST TO HAVE YOUR PACKAGE AND ITS CONTENTS EXPOSED TO THE OUTSIDE ELEMENTS FOR AS LITTLE TIME AS POSSIBLE. AS SUCH, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE YOUR PRODUCTS SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT. SLEEPLAY SHALL NOT BE RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS UPON CONFIRMATION OF DELIVERY.
6. General Returns
If you are not happy with your Sleeplay purchase for any reason, we will be happy to accept a return for any unopened and unused products. We do not accept exchanges at this time with the exception of CPAP masks.
Unopened Products (30 Days)
No 15% will be charged and you will receive 100% return in gift card value
Return with 15% restocking fee and the rest goes back to your original form of payment
Opened Products (30 Days)
If less then $200, you will receive a refund for a full store credit minus the shipping costs
If more then $200, a 15% will be charged and a refund will be issued in store credit minus the shipping cost
Mask Exchange Program (60 Days)
Customer has 60 days to use their 1 times mask exchange where the total mask price will be issued in a gift card so customer can purchase the right mask of choice.
Include the Sleeplay Return Copy in your package to help us process your return. We only accept returns from purchases made on Sleeplay.com. After processing, please allow 5-7 business days for a credit to appear on your account. Original shipping costs are non-refundable.
We suggest shipping the package with a carrier that can provide tracking and insurance, as Sleeplay is unable to provide credit for packages lost during return shipment if proof of delivery is unavailable.
If you do not have the original packing slip, please include a note inside the return package with the following information: reason for returning item(s), order number, purchaser's name, address, and telephone number. Your order number can be found in your confirmation email sent to the email address used at checkout. The same will be provided on the confirmation of the purchase page after a purchase is completed.
7. 60-Day Mask Satisfaction Guarantee
It can be difficult to estimate the sizing needed for a new CPAP mask, and it can also be difficult to adjust to sleeping while wearing one. As such, we offer our customers a 60-day satisfaction guarantee to our customers on our masks. This guarantee gives our customers a 60-day period in which we will allow you to exchange your CPAP Mask (1) once. This trial period will allow you time to get a feel for your equipment to ensure proper fit, comfort level, and the chance to test the mask quality. In the event that the mask does not meet your expectations, we will allow it to be exchanged for the mask and size of your choice within a 60-day time period from your date of purchase.
This is an excellent way for our customers to try new masks without having to worry about the cost of the mask, or being displeased with the fit of the mask! We are happy to provide this service to our customers to help make you feel more comfortable in knowing that you will love the products you purchase. If you have any questions regarding our policy, please contact us at email@example.com and we will be more than happy to assist you.
Mask exchanges must be received at our facility within the 60-day exchange period, including transit time. Please contact us prior to sending your mask for a unique identifying number that will allow us to correctly recognize and sort your exchange promptly. Please include a copy of your packing slip and confirmation number with your returned mask, in the packaging when shipped back to us. We will provide an exchange within 10 business days of our receipt of your returned equipment.
IMPORTANT: Mask exchanges must be sent back in the original manufacturer packaging including all papers, instructions, and parts. Failure to return the original mask with all of the parts and components will result in a denial of the exchange.
Note: Sleeplay will handle each exchange on a case by case scenario with the right to decline if the customer is taking advantage of the exchange program.
This 60-day guarantee applies ONLY to our masks, and any other items purchased at the same time as your mask, will be subject to the General Return Policy listed above.
8. Order Cancellations
We want you to get your order as soon as possible, so we typically begin processing it immediately after you place it. Once your order has been submitted, we may not be able to cancel or make changes to the order. Please review your order very carefully prior to clicking the Purchase button on the checkout page.
If you have questions about your order, please contact us via email at: firstname.lastname@example.org.