Phone and Chat Support

Our CPAP Guides are here to help with exclusive deals, recommendations, or support at any step of your CPAP journey.

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Bryan S.Bryan S.

"There’s nothing better than hearing a customer say, ‘I finally feel rested again."

Daniel F.Daniel F.

"Every CPAP journey is unique, and we love helping users find solutions that work for them."

Gabriel G.Gabriel G.

"I love helping patients find the right CPAP setup—better sleep makes a huge difference."

Stacy K.Stacy K.

"Having questions is a normal part of the CPAP journey. We’re here to help every step of the way"

Iara R.Iara R.

“At Sleeplay.com, I’m proud to support customers on their health journey by making sure they have access to the right tools for better sleep and breathing.”

"There’s nothing better than hearing a customer say, ‘I finally feel rested again."

"Every CPAP journey is unique, and we love helping users find solutions that work for them."

"I love helping patients find the right CPAP setup—better sleep makes a huge difference."

"Having questions is a normal part of the CPAP journey. We’re here to help every step of the way"

“At Sleeplay.com, I’m proud to support customers on their health journey by making sure they have access to the right tools for better sleep and breathing.”

Frequently Asked Questions

Contact Us 1-844-451-6555  

How can I contact Sleeplay for assistance?

We are here to help you! You can reach out to us via phone, email, or live chat. Our customer support team is available to assist you with any questions or concerns you may have.

Does Sleeplay accept walk-in customers for pick up or purchase?

Absolutely, we have on-site customer service support and CPAP Therapy Specialist, feel free to drop by and meet our team! Our office is located at 3200 N 29th Ave, Hollywood, FL 33020

What is Sleeplay's return policy?

60-Day Risk-Free Returns

Most unopened items can be returned within 60 days for:

    •    A full refund (minus return shipping), or

    •    100% store credit

Note: CPAP machines, masks, and oxygen concentrators have detailed return guidelines below.

60-Day Mask Guarantee

    •    Opened masks may be returned within 60 days for store credit toward a new mask (one-time offer per customer).

    •    Unopened masks are eligible for a refund (minus return shipping) or store credit.

CPAP Machines – 60-Day Risk Free

Eligible CPAP machines can be returned within 60 days for:

    •    A refund (minus return shipping), or

    •    Store credit

Oxygen Concentrators

    •    Unopened units may be returned within 60 days for a refund (minus return shipping) or store credit.

    •    Opened oxygen concentrators are not eligible for return.

Important Notes

    •    Returns must be in original packaging, in like-new condition, and undamaged.

    •    Orders may be modified before shipping without penalty.

    •    We recommend reviewing product details carefully and reaching out to our team with any questions before placing an order.

CSpring Products

As per manufacturer policy, all CSpring products must be unopened and returned within 14 days of delivery to be eligible for a refund.

How can I submit my prescription?

You can send in your prescription with any of the following options below:

Email: rx@sleeplay.com
Fax: 1 (305) 503-9345
Upload here

Don’t have a prescription? No problem! A Home Sleep Test is the fastest and easiest way to get a prescription after just one night of sleep in the comfort of your own bed. Get it today with same day delivery!

Already a CPAP user but don’t have a prescription? Take advantage of our RxExpress Renewal Program. It's quick and easy!

Have a prescription but can't find it? Fill out this request form, and we'll contact your doctor to obtain your prescription.

What if I need troubleshooting assistance with my CPAP machine or mask?

Don't worry! Our customer support team is well-equipped to assist you with troubleshooting your CPAP equipment. Whether it's addressing technical issues or answering usage-related questions, we're here to help you find solutions.

Contact Us 1-844-451-6555