Find All the Answers to Your Questions

About Sleep Apnea
Orders and Shipping
Which products do not have discounts applied?
Discounts are not applicable to the following items: Home Sleep Test, Luna II Auto CPAP Machine with Integrated Heated Humidifier, RxExpress service, CSpring products, gift cards, pre-owned products and all oxygen concentrators including POC's.
What is sleep apnea?

Sleep apnea is a potentially serious sleep disorder where breathing is disrupted repeatedly during sleep. The "apnea" in sleep apnea refers to a pause of breath that lasts at least ten seconds. This condition occurs when the muscles in the back of the throat fail to keep the airway open, or when the brain fails to properly control breathing during sleep. 

Common symptoms of sleep apnea include:

  • Chronic snoring
  • Constant sleepiness 
  • Learning and memory difficulties 
  • High blood pressure
  • Increased risk of heart attacks, heart failure, cardiac arrhythmia, stroke
  • Depression

Sleep apnea can have several negative effects on your health. Individuals with this condition may find that they are always tired or sleepy during the day. This can interfere with daily activities and decrease your overall quality of life. Sleep apnea has been linked to obesity and high blood pressure, which increase the strain on your heart.

What is a CPAP machine?

A continuous positive airway pressure (CPAP) machine is most commonly used in the treatment of sleep apnea, a respiratory condition that causes spontaneous pauses in breathing while asleep. CPAP is a mode of respiratory ventilation where air pressure is increased in the user’s throat to prevent it from collapsing while inhaling. A CPAP machine manages sleep apnea and helps users achieve a good night’s sleep.

What are the different types of CPAP masks available?

Continuous positive airway pressure (CPAP) masks and headgear come in many styles and sizes to comfortably treat your sleep apnea. Everyone has different needs, preferences and face shapes, and sometimes you will need to try different mask styles before you find the one that works the best for you. 

There are 3 main types of masks:

  • Full Face Mask: These cover both your nose and your mouth. We recommend this to anyone who breathes with their mouth open or anyone who has frequent problems with allergies and nasal congestion.
  • Nasal Mask: These only cover your nose. Many CPAP users prefer this style because they are not as heavy as a full-face mask, yet they still retain stability.
  • Nasal Pillow Mask: These fit in your nostrils and are the smallest and most minimal of the 3 mask styles. We recommend this style to CPAP users experiencing skin irritation since they have the least amount of contact with your face.
My mask is leaking. What does this mean?

Please refer to the troubleshooting section in your mask user guide. Mask leaks may indicate one of several things, including:

  • Incorrect adjustment
  • Incorrect assembly
  • Incorrect size
  • Worn out mask (needs replacement)

Contact your doctor or equipment supplier to determine which of the above factors is interfering with the proper fitting of your mask.

How often should I replace my CPAP products?

How often you replace your CPAP supplies largely depends on the type of product. Here’s a breakdown of our recommended replacement cycle: 

Mask Cushion: 1-3 Months
Mask Pillows: 1-3 Months
Machine Filter: 1 Month
CPAP Mask (Excluding Headgear): 3-6 Months
Tubing: 3-6 Months
Headgear: 6 Months
Chinstrap: 6 Months

How does Sleeplay ensure the highest levels of quality are met for their products?

We partner with top of the line CPAP manufacturers to supply customers with the top CPAP products in the industry. Sleeplay only sells brand new, original and authentic products.

    Do you accept insurance or offer other financing options?

    We currently accept private pay (cash) and FSA cards.

    If you would like to purchase a product through insurance,click on this link to find your provider and fill out the reimbursement form.

    As well as private pay, we offer Affirm financing to get you started at a minimal cost.

    We have also partnered with AfterPay, so you can buy your CPAP supplies right away and pay for them later in 4 interest-free installments.

    How much does shipping cost and how is it handled?

    We offer free shipping on all orders over $99. We ship primarily via USPS and UPS.

    Shipping and handling charges depend on the destination of your order. All customers have the ability to upgrade shipping to our UPS and USPS expedited options at an additional cost. Your total shipping cost will be calculated at checkout and the exact shipping price will be included in the order confirmation.

    Does Sleeplay accept partnerships?

    For partnership inquiries, please send your information over to

    Does Sleeplay charge taxes?
    Sleeplay does NOT charge taxes on any items that require an RX prescription such as CPAP machines, CPAP masks & oxygen concentrators.
    Can discount codes be stacked?
    No, discount codes can not be stacked.
    Where can I get evaluated and diagnosed for sleep apnea?

    There are two options to get a prescription.

    The easiest and fastest option is to purchase the Night Owl at (Home Sleep Test). After purchasing the NightOwl you will schedule a consultation with a Sleep Doctor. If the doctor deems it necessary during your virtual appointment, he or she will prescribe a home sleep test for you. If it is determined that you do not require a home sleep study, you will only be charged the consultation fee of $100. If the home sleep test is prescribed the Night Owl will be shipped to your home. You will receive an email with instructions and an activation code for the NightOwl Phone App. The integrated app offers a guided tour of how the home sleep test works as well as step-by-step setup instructions. After the doctor has reviewed your report, you will receive an email with your results and the prescription to be able to purchase the CPAP Machine

    The Second option is to go to your primary doctor will be able to make an evaluation based on your signs, symptoms, and your sleep history. From there, you will be referred to a sleep disorder center where a sleep specialist will determine whether you need an evaluation. For the evaluation, you will be monitored overnight at a sleep center, where doctors will make note of your breathing and other body functions during sleep.

    What is a BiPAP machine?

    Similar to a CPAP machine, a BiPAP machine delivers pressurized air to the user’s airways via a mask. However, it does so with bi-level positive airway pressure, meaning the pressure is delivered on both the inhale and exhale as opposed to the single pressure delivered by a CPAP machine. 

    What is the correct way to fit a mask?

    Fitting a mask properly depends on a great deal on your position. Facial muscles change when you lie down and relax even further once you are asleep, so it is always best to fit the mask while you are in your usual sleeping position. It is important not to over-tighten your mask. Doing so may be a sign that you have the wrong cushion size or an incorrectly adjusted forehead support.

    If you experience difficulties in fitting your mask, please refer to your mask user guide for complete filing instructions or call us and we will be more than happy to assist you.

    What is the best way to clean my mask?

    For specific instructions on cleaning your mask, please refer to your mask user guide.

    Sleeplay offers several cleaning devices for your CPAP supplies that kill 99.9% of CPAP germs and bacteria in your mask, hose, and reservoir with no disassembly, no water, and no chemicals in order to enhance your home CPAP experience.

    You can use CPAP Cleaners for mask cleaning such as the Lumin or Livility which carries UV light. For other methods we recommend CPAP Wipes and Spray Sanitizer.

    How is Sleeplay different from other CPAP retailers?

    We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction. 

    We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life.

    Does Sleeplay price-match products from competitors?

    Yes, we offer 100% price protection by matching our competitors’ price. The competitor has to be an official retailer. This ensures you are getting the best value for your products. Note: We do not allow a coupon to be used on a product that has a price match.

    What is the standard shipping time for placed orders?

    Most orders placed before 2:00pm EST/EDT Monday through Friday will be shipped that day via your elected shipping choice. Orders placed after 2:00pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, you’ll be notified and the item will be shipped as soon as reasonably possible. All calculations for expedited delivery are based on business days only.

    What is your return policy?
    Unopened Products - 30 Day

    If your product is unopened, you have the option to receive an 85% monetary refund to your original form of payment and we will keep a 15% restocking fee or you can receive an %100 percent refund in store credit.

    Opened Products

    Due to the personal medical nature of many of our products, we cannot accept returns on opened orders. This includes CPAP mask parts (cushions, headgears, frames), CPAP, APAP & BiPAP machines, oxygen machines & supplies, CPAP tubing, humidifiers, batteries and CPAP sanitation products & machines. CPAP masks returns are the only exception as they fall under our Mask Exchange Program.

    While we allow orders to be modified before they ship with no penalty, we also encourage you read our detailed product descriptions and reach out to our team of experts. We are here to help guide you through complicated specifications and features so that you can be certain the product you are ordering is right for you.

    My oxygen concentrator has use time. Why?
    All oxygen concentrators shipped from Sleeplay are new, however most concentrators may have up to 48 hours of use from testing done by the manufacturer.
    Can you use a discount after you place your order?
    Sleeplay will honor any promotion up to 7 days after your purchase. If a previous promotion was used,  we will apply the difference.

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    Our Promise

    30 Night Risk-Free Trial

    Your satisfaction is our priority. That’s why we offer a 30 night risk-free trial on all Masks.