Frequently Asked Questions

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  • Popular Questions
  • Payments & Promos
  • Product Information
  • About Sleep Apnea
  • Orders and Shipping
  • Returns, Refunds, & Exchanges
  • Affiliates

Popular Questions

Payments & Promos

Product Information

About Sleep Apnea

Orders and Shipping

Returns, Refunds, & Exchanges

Affiliates

Does Sleeplay price-match products from competitors?

Yes, we offer 100% price protection by matching our competitors’ prices. The competitor has to be an official retailer. This ensures you are getting the best value for your products. Note: We do not allow a coupon to be used on a product that has a price match.

Which products do not have discounts applied?

Discounts do not apply to the following items: Home Sleep Test, Luna II Auto CPAP Machine with Integrated Heated Humidifier, RxExpress service, pre-owned products, and all stationary oxygen concentrators.

How Do I Purchase CPAP Equipment with HSA or FSA Funds

In the US, health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside money (before taxes) for eligible healthcare expenses.

What is Eligible?

If you have been diagnosed with sleep apnea, your FSA should cover CPAP machines, masks, and even cleaning supplies, making it a cost-effective way to manage your treatment. Contact your provider to ensure your purchase meets their requirements, as plan providers and employers can set their own eligibility rules. In some cases, your HSA or FSA provider requires additional documentation for reimbursement.

You can use an HSA or FSA card to purchase your CPAP supplies at Sleeplay’s online store.

Making a PurchaseHow do I submit purchases for indirect reimbursement?

After purchasing your CPAP Supplies from the Sleeplay online store, you can submit your Sleeplay order confirmation email to your HSA or FSA provider as proof of purchase.

Contact your HSA or FSA provider to ensure your purchase meets their requirements, as plan providers and employers can set their own eligibility rules. In some cases, your HSA or FSA provider requires additional documentation for reimbursement.

If you are using FSA funds, your Sleeplay purchase must be made during your FSA plan year to be eligible for reimbursement. Some FSA providers may provide a grace period that extends beyond the plan year. Follow the below instructions for purchases from the Sleeplay online store:

  1. Find your Sleeplay order confirmation.
  2. File a claim. Go to your HSA or FSA provider's website to fill out a claim form. Upload your order confirmation from Sleeplay as proof of purchase. You can get reimbursed for your CPAP supplies, including shipping and taxes.
  3. Submit your claim and all supporting documentation directly to your HSA or FSA provider.

If you need additional support filing a claim or have questions on eligible expenses, please contact your HSA or FSA provider.

How do I purchase directly with an HSA or FSA card?

You can place an order on the Sleeplay online store using your HSA or FSA card, just as you would with any other credit card.

  1. Select HSA/FSA Cards when choosing a payment method during checkout.
  2. Once you select Continue, you’ll be taken to a third-party service for HSA/FSA payment, where a review order window will display:
  3. A subtotal for items eligible for HSA or FSA purchase.
  4. A subtotal for items that aren't eligible for HSA or FSA payment. You’ll need to use a different credit or debit card to purchase these items.

Once you add an HSA or FSA card and another credit or debit card, select Complete Purchase.

A confirmation email from support@sikahealth.com will be sent to the email address provided in the original order.

What if I have problems using my HSA or FSA card?

Please note that some transactions may be declined even if your HSA or FSA has sufficient funds. If you have any issues using your HSA or FSA card at checkout, ensure you have enough funds to make the purchase. You can complete your purchase with a regular credit card or PayPal and follow the indirect reimbursement process.

What if I don’t have enough funds?

Depending on your card issuer, you may be able to complete your transaction by paying in part with your HSA or FSA card.

If your issuer allows partial authorization, your HSA/FSA subtotal will be automatically adjusted to the remaining balance on your HSA or FSA card account. You can then use a different credit or debit card to pay for the remaining expenses and complete your purchase.

Please note that if you use two different cards for payment, you can't manually select how much you pay with each card.

If your issuer doesn't allow partial authorization, you can complete your purchase with another credit or debit card and submit the receipt to your HSA or FSA provider for reimbursement on eligible items.

Can I gift CPAP supplies purchased with FSA or HSA funds?

Under US federal law, HSA or FSA funds can only be used to purchase products for the account holder or their eligible dependents.

Return, Exchange, or Cancel Order

To return a product purchased with HSA or FSA funds for a refund or exchange, or to cancel an order that has not yet shipped, please contact us for assistance.

Return for refund

If we're able to approve your return via our Return Policy, once we receive your order following the guidelines outlined in this article, we/Sika will transfer any payment amount already received back to your HSA or FSA card account within 10 business days.

Due to federal tax regulations, all refunds for purchases made with HSA or FSA funds must be returned directly to the HSA or FSA card account from which the purchase was made. Only open HSA and FSA accounts may be refunded.

Do I need a prescription to buy a CPAP machine?

Yes, in the United States, CPAP machines are Class II Medical Devices and require a prescription. Learn more here.

Can sleep apnea be treated without using a machine?

In some cases, mild sleep apnea may be managed with lifestyle changes, oral appliances, or surgery, but CPAP remains the most effective treatment for most people.

What are the alternatives to CPAP therapy?

Alternatives include APAP or BiPAP machines, oral appliances, positional therapy, weight loss, and surgery, depending on the severity of the condition. Learn more about CPAP Alternatives.

How can I get a CPAP prescription?

Here are a few easy ways to provide your prescription:
 
Already have a prescription?
• Email it to us at rx@sleeplay.com
• Fax it to us at (305) 503-9345

Already a CPAP user but don’t have a prescription?
• Take advantage of our RxExpress Renewal Program. It's quick and easy!

Not diagnosed yet?
• Get a diagnosis from home in just one night with our Home Sleep Test. With a diagnosis, you can obtain a prescription fast!

Have a prescription but can't find it?
• Fill out this request form, and we'll contact your doctor to obtain your prescription.
 
If you have any questions or need further assistance, please don't hesitate to reach out.

Can discount codes be stacked?

No, discount codes can not be stacked.

Can I use a discount code with my rewards points?

Yes, you may combine your Sleeplay Rewards Points with discount codes. Not a member? Sign up here.

What's included with my CPAP machine?

CPAP machines come with a six-foot hose, a power cord, a filter, and a user guide. Most manufacturers include a carrying case that is designed specifically for their equipment. CPAP, APAP, and BiPAP machines do not come with a mask. CPAP masks must be purchased separately.

To see the list of what specifically comes with each machine, check the product page and look for the “What’s Included” section.

Does my CPAP machine require maintenance?

Yes, your CPAP machine does require regular maintenance to ensure it functions properly and remains hygienic.

Here are some key maintenance tasks:
Daily Cleaning: Clean your mask, tubing, and humidifier chamber daily with warm water and mild soap to prevent the buildup of bacteria and mold. Rinse thoroughly and allow them to air dry. For extra convenience, try a CPAP Cleaning Machine.


Filter Replacement: Replace the filters regularly—typically every 1-3 months depending on the type of filter (disposable or reusable). Check the manufacturer's guidelines for specific recommendations.

How do I know which CPAP machine is right for me?

Choosing the right CPAP machine depends on several factors, including your specific sleep apnea condition, personal preferences, and any recommendations from your healthcare provider. Here's how you can determine which CPAP machine is right for you.

Read our guide here.

How do I troubleshoot common issues with my CPAP machine?

To troubleshoot common CPAP machine issues:


Mask Leaks: Adjust the fit or try a different mask type or size.
Dry Mouth/Nose: Use a heated humidifier or increase humidity settings.
Pressure Feels Too High/Low: Check or adjust your machine’s settings, or consult one of our CPAP experts.
Noise Issues: Ensure connections are tight, replace filters, or check for worn-out parts.
Machine Not Turning On: Verify the power source and inspect the cord for damage.

What are the side effects of using a CPAP machine, and how can I manage them?

Common side effects of using a CPAP machine include:


Dryness or congestion: Use a heated humidifier or nasal spray.
Mask discomfort: Adjust the fit or try a different mask type.
Skin irritation: Use mask liners or adjust straps.
Aerophagia (swallowing air): Lower the pressure or use an APAP machine.
Claustrophobia: Start with short sessions while awake to get used to the mask.

Learn more about avoiding CPAP side effects.

What is a good myAir score?

The myAir score is a number calculated on a scale of 0 to 100 that tells you how well you slept.

The myAir app provides a report every morning, alerting you whether you had a good night’s sleep or not. The closer your score is to 100, the better your overall therapy is progressing.

Learn more about myAir.

Can I travel with my CPAP machine?

Yes, you can travel with your CPAP machine. Consider getting a travel-sized CPAP machine if you travel frequently. These are smaller, lighter, and easier to pack.

Here are some tips and considerations to ensure a smooth experience:

Air Travel: Bring your CPAP machine as a carry-on item. Most airlines do not count it as part of your carry-on luggage allowance since it's considered a medical device.
Power Considerations: Ensure you have the proper adapters and converters if traveling internationally. Shop power solutions.
Cleaning supplies: pack CPAP wipes to maintain your machine during your stay.
Medical Documentation: Carry a copy of your CPAP prescription and a note from your doctor, especially if you're traveling internationally, in case you need to explain the device to security or customs officials.

For more information, click here.

What is sleep apnea?

Sleep apnea is a potentially serious sleep disorder where breathing is disrupted repeatedly during sleep. The "apnea" in sleep apnea refers to a pause of breath that lasts at least ten seconds.

This condition occurs when the muscles in the back of the throat fail to keep the airway open, or when the brain fails to properly control breathing during sleep. 

Common symptoms of sleep apnea include:

  • Chronic snoring
  • Constant sleepiness 
  • Learning and memory difficulties 
  • High blood pressure
  • Increased risk of heart attacks, heart failure, cardiac arrhythmia, stroke
  • Depression

Sleep apnea can have several negative effects on your health. Individuals with this condition may find that they are always tired or sleepy during the day. This can interfere with daily activities and decrease your overall quality of life. Sleep apnea has been linked to obesity and high blood pressure, which increase the strain on your heart.

What is a CPAP machine?

A continuous positive airway pressure (CPAP) machine is most commonly used in the treatment of sleep apnea, a respiratory condition that causes spontaneous pauses in breathing while asleep. CPAP is a mode of respiratory ventilation where air pressure is increased in the user’s throat to prevent it from collapsing while inhaling. A CPAP machine manages sleep apnea and helps users achieve a good night’s sleep.

What is a BiPAP machine?

Similar to a CPAP machine, a BiPAP machine delivers pressurized air to the user’s airways via a mask. However, it does so with bi-level positive airway pressure, meaning the pressure is delivered on both the inhale and exhale as opposed to the single pressure delivered by a CPAP machine.

What are the different types of CPAP masks available?

Continuous positive airway pressure (CPAP) masks and headgear come in many styles and sizes to comfortably treat your sleep apnea. Everyone has different needs, preferences and face shapes, and sometimes you will need to try different mask styles before you find the one that works the best for you. 

There are 3 main types of masks:


Full Face Mask: These cover both your nose and your mouth. We recommend this to anyone who breathes with their mouth open or anyone who has frequent problems with allergies and nasal congestion.


Nasal Mask: These only cover your nose. Many CPAP users prefer this style because they are not as heavy as a full-face mask, yet they still retain stability.


Nasal Pillow Mask: These fit in your nostrils and are the smallest and most minimal of the 3 mask styles. We recommend this style to CPAP users experiencing skin irritation since they have the least amount of contact with your face.

What is the correct way to fit a mask?

Fitting a mask properly depends on your facial structure and sleep position. Facial muscles change when you lie down and relax even further once you are asleep, so it is always best to fit the mask in your usual sleeping position. It is important not to over-tighten your mask. Doing so may be a sign that you have the wrong cushion size or an incorrectly adjusted forehead support.

If you experience difficulties in fitting your mask, please refer to your mask user guide for complete filing instructions or call us and we will be more than happy to assist you.

My mask is leaking. What does this mean?

Please refer to the troubleshooting section in your mask user guide. Mask leaks may indicate one of several things, including:

  • Incorrect adjustment
  • Incorrect assembly
  • Incorrect size

Worn-out mask (needs replacement)Contact our CPAP experts to determine which of the above factors is interfering with the proper fitting of your mask.

What is the best way to clean my mask?

For specific instructions on cleaning your mask, please refer to your mask user guide.
Sleeplay offers several cleaning devices for your CPAP supplies that kill 99.9% of CPAP germs and bacteria in your mask, hose, and reservoir with no disassembly, no water, and no chemicals in order to enhance your home CPAP experience.

You can use CPAP Cleaners for mask cleaning such as Lumin or Livility which carry UV light. For other methods, we recommend CPAP Wipes and Spray Sanitizer. For more information read How To Clean a CPAP Mask.

How often should I replace my CPAP products?

For optimal performance, follow the recommended replacement cycle: 

  • Filters: Every 2 Weeks
  • Mask Cushion: 1-3 Months
  • Mask Pillows: 1-3 Months
  • Machine Filter: 1 Months
  • CPAP Mask (Excluding Headgear): 3-6 Months
  • Tubing: 3-6 Months
  • Headgear: 6 Months
  • Chinstrap: 6 Months

How is Sleeplay different from other CPAP retailers?

We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction. 

We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life.

Do you accept insurance or offer other financing options?

FSA/HSA

We currently accept private pay (cash) and FSA/HSA cards.
If you would like to purchase a product through insurance, click on this link to find your provider and fill out the reimbursement form.

Affirm

Additionally, we offer Affirm financing to get you started at a minimal cost.

Click here to read the full disclosure

  • Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan mServices, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.

AfterPay

We have also partnered with AfterPay, so you can buy your CPAP supplies right away and pay for them later in 4 interest-free installments.

When will I receive my items?

Most orders placed before 2:00 pm EST/EDT Monday through Friday will be shipped that day via your elected shipping choice. Orders placed after 2:00 pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, you’ll be notified and the item will be shipped as soon as reasonably possible.

All calculations for expedited delivery are based on business days only. Learn more about our Shipping Policy.

How much does shipping cost and how is it handled?

We offer free shipping to the continental US on all orders over $99.
Shipping and handling fees are displayed at checkout and vary on the destination of your order. Shipping charges are calculated by trusted carriers such as UPS and USPS.

Do you ship to a P.O. Box?

Yes. Orders shipped to PO Boxes include standard tracking services and qualify for our standard shipping policies.

Do I need a prescription on file before you can ship my order?

Yes. Federal law requires a valid prescription on file before shipping a CPAP mask, CPAP machine, APAP machine, BiPAP machine, humidifier, and oxygen concentrators. Need to renew you Rx? Get RxExpress.

Will Sleeplay notify me once my order has shipped?

Yes. We'll notify you via email once your order has shipped and is delivered. We also provide a tracking number.

What is your return policy?

Unopened Products
Unopened products within 30 days of purchase are eligible for a refund. You may receive an 85% refund to your original form of payment with a 15% restocking fee deduction or you can choose to receive a 100% refund in store credit.

Opened Products
Due to the personal medical nature of many of our products, we cannot accept returns on opened orders. This includes CPAP mask parts (cushions, headgear, frames), CPAP, APAP & BiPAP machines, oxygen machines & supplies, CPAP tubing, humidifiers, batteries, and CPAP sanitation products & machines. CPAP mask returns are the only exception as they fall under our 30-Day Mask Trial Program, valid once per customer lifetime.

While we allow orders to be modified before they ship with no penalty, we also encourage you to read our detailed product descriptions and reach out to our team of experts. We are here to help guide you through complicated specifications and features so that you can be certain the product you are ordering is right for you.

Can I try a CPAP Mask before I buy it?

We understand that a CPAP mask is a key component of CPAP therapy and adherence. That's why we provide a 30-day window to exchange a CPAP mask once per the customer's lifetime. This trial period allows you to become familiar with your equipment, ensuring it fits well, offers comfort, and meets your quality standards. If, within 30 days of your purchase, you find that the mask falls short of your expectations, you can exchange it for a different mask and size of your choice.

What machines are eligible for the 30-Day Risk-Free Trial?

All CPAP machines qualify for a 30-Day risk free trial.

Does Sleeplay accept partnerships?

Thanks for your interest! We work with a select group of quality-assured brands and trusted individuals. For partnership inquiries, please send your information over to info@sleeplay.com.

My oxygen concentrator has use time. Why?

All oxygen concentrators shipped from Sleeplay are new, however most concentrators may have up to 48 hours of use from testing done by the manufacturer.

Does Sleeplay charge taxes?

Sleeplay does NOT charge taxes on any items that require an RX prescription such as CPAP machines, CPAP masks & oxygen concentrators.

Can you use a discount after you place your order?

Sleeplay will honor any promotion up to 7 days after your purchase. If a previous promotion was used, we will apply the difference.

What are the common signs of sleep apnea?

Common signs of sleep apnea include excessive daytime sleepiness, loud snoring, waking up in the middle of the night gasping for air, dry mouth, morning headaches, irritability, reduced focus. Learn more about sleep apnea and how to treat it.

Is sleep apnea dangerous?

Untreated sleep apnea results in a poor quality of life, which entails health consequences that could shorten the lifespan. Learn more here.

How is sleep apnea diagnosed?

Sleep apnea is usually diagnosed through a sleep study, which can be done in a sleep lab or at home with a Home Sleep Test.

What causes sleep apnea?

Sleep apnea can be caused by factors such as obesity, enlarged tonsils, a narrow airway, or a family history of the condition. It can also be related to lifestyle factors like smoking and alcohol consumption.

Can sleep apnea be cured?

While there's no cure for sleep apnea, it can be effectively managed with treatments like CPAP therapy, lifestyle changes, weight loss, and, in some cases, surgery.

What lifestyle changes can help with sleep apnea?

Lifestyle changes such as losing weight, quitting smoking, avoiding alcohol before bed, and sleeping on your side can help reduce sleep apnea symptoms.

How can I improve my sleep?

Practice good sleep hygiene habits and consider talking to a sleep coach.

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