Questions? 1-844-451-6555 Contact Us
Questions? 1-844-451-6555 Contact Us
Unopened Products
Unopened products within 30 days of purchase are eligible for a full refund in store credit or a refund to the original form of payment with a 15% restocking fee.
Opened Products
Opened products (excluding oxygen machines) can be returned within 30 days for store credit.
30-Day Mask Exchange
New customers are eligible for a one-time 30-day mask exchange, allowing them to return a worn mask for store credit to purchase a new one.
30-Day CPAP Machine Trial
Opened CPAP machines can be returned within 30 days as part of our trial program. Customers will receive store credit for the return.
Oxygen Machines
Due to their medical nature, oxygen machines are not eligible for returns.
If the manufacturer's warranty covers manufacturing defects or system faults, Sleeplay initiates the RMA process. Contact us at (844) 451-6555 or info@sleeplay.com to start the process. If additional troubleshooting is needed, the manufacturer will provide a return label. Alternatively, you can expedite the return by shipping the item yourself, but the customer is responsible for shipping costs. Sleeplay does not dispatch replacement machines until the RMA process is complete.
We process your order immediately after you place it because we want to deliver it as soon as possible. Once your order is submitted, we may be unable to cancel or make changes to the order. Please carefully review your order before completing your purchase. If you have questions about your order, please contact us at info@sleeplay.com.
We understand that getting the right CPAP mask size and adjusting to sleeping with one can be challenging. That's why we are committed to your satisfaction with a 30-day guarantee on our CPAP masks.
We provide a 30-day window to exchange a CPAP mask once per the customer's lifetime. This trial period allows you to become familiar with your equipment, ensuring it fits well, offers comfort, and meets your quality standards. If, within 30 days of your purchase, you find that the mask falls short of your expectations, you can exchange it for a different mask and size of your choice. Your comfort and sleep therapy success are our top priorities.
We offer free shipping to the continental US on all orders over $99. Due to the exorbitant shipping cost, we cannot offer free shipping to the following places: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Midway Island, American Samoa, and Guam. We reserve the right to select which carrier will ship orders qualifying for free shipping. Shipping is subject to change without prior notice.
Shipping and handling fees are displayed at checkout and vary on the destination of your order. Shipping charges are calculated by trusted carriers such as UPS and USPS. Please note that the purchaser is responsible for covering all shipping expenses, import duties, and brokerage fees that may be assessed by UPS Worldwide, USPS, or your country's customs authorities. We reserve the right to choose a shipping method when orders are shipped free.
When you select your preferred delivery method, you may view the estimated shipping cost during checkout, which will vary based on your location and the time of placing the order. For a view of the estimated cost of your chosen shipping method, refer to the carrier’s websites directly:
USPS: https://www.usps.com/
UPS: https://www.ups.com/
You may upgrade shipping to our UPS and USPS expedited options at an additional cost displayed at checkout.
We ship our packages through USPS and UPS; shipping rates and times will be pursuant to their terms, volume, and ability to make timely deliveries. However, we may use a variety of carriers to ensure delivery in the most efficient way possible.
We offer the following shipping times to the 48 contiguous states in the USA. Pricing and delivery times for packages shipped to Alaska or Hawaii may vary.
Orders with specific products may be marked as fragile. To minimize exposure of your package and its contents to external elements, it's advisable to arrange delivery to a secure location. Sleeplay is not responsible for any lost or stolen items after delivery confirmation.
Lithium battery shipping adheres to regulations set by the DOT, FAA, and carriers like UPS, FedEx, DHL, and USPS, ensuring secure transportation. As per FAA and DOT guidelines, overnight shipping for lithium batteries is prohibited. Feel free to email any questions or concerns about these regulations at info@sleeplay.com.
In the rare event of a lost package, we understand that courier services aren't perfect and mistakes happen. If your order's value is below $250, Sleeplay will promptly reship it at no additional cost. For orders exceeding $250, we will conduct a thorough investigation in collaboration with the courier service before reaching any decision.