Prescription Submission Policy

In the event that any items in your order include CPAP machines, CPAP masks, or CPAP humidifiers, we must have your prescription on file before we can ship your order.
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Last modified on April 1, 2022

In the event that any items in your order include CPAP machines, CPAP masks, or CPAP humidifiers, we must have your prescription on file before we can ship your order. These devices are classified by the FDA as Class II Medical Devices1, and it’s illegal to sell them without the provision of a valid prescription for such items. Please note that CPAP supplies and parts such as filters, tubing, water chambers, mask parts, cushions and pillows do not require a prescription.

Sleeplay allows up to 7 business days after your order was placed to receive your RX prescription. After the 7 days are up, your reserved machine will be sent to the next customer in line. At this point, the customer will have the option to wait till a machine is available or cancel the order.

1. How To Provide Us With Your Prescription

(a) Upload

Upload your RX to your profile with Sleeplay. Uploading your RX will allow you to keep all of your medical documents in one place. Simply click here to Log In or Create an Account.

(b) Email

Email us at: rx@sleeplay.com. When doing so, please be sure to include the following:

  • Email Subject: My RX Prescription
  • Attach your prescription
  • Your order number (if applicable)

    (c) Fax

    Fax us a copy of your prescription to: 305-503-9345. When doing so, please be sure to include the following:

    • Patient’s full name
    • Your order number (if applicable)

    (d) Submit Digital RX Form

    On our Upload RX page fill out the designated boxes, transcribe your prescription information and we will be in contact with your physician to receive a copy of the actual prescription, and to ensure everything is in order. Once we have been in contact with your prescribing physician, we will contact you with confirmation of the same.

    2. Don’t Have a Prescription?

    (a) You have a right to request a prescription from your physician. If you have difficulty accessing your prescription, please contact our Customer Service team for assistance.

    3. Validity of Old Prescriptions

    (a) Prescriptions may be written by a provider for "Lifetime Need" or "99 Months." Such a prescription may be used for the prescribed equipment as often as needed to continue therapy. If a prescription notes a number of refills, it will be valid to dispense the listed equipment the number of times shown on the prescription. If a prescription bears an expiration date, the prescription is good through the date shown.

    4. Providers Who May Write CPAP-Related Prescriptions

    • Medical Doctor
    • Doctor of Osteopathy
    • Psychiatrist
    • Physicians Assistant
    • Nurse Practitioners
    • Dentist
    • Naturopathic Physician

    5. Providers Who May NOT Write CPAP-Related Prescriptions

    • Chiropractor
    • Podiatrist
    • Optometrist
    • Psychologist

    6. Prescription Origination

    (a) Any Prescription accepted must be written by a licensed provider who is located and licensed to practice within the United States. We will not accept prescriptions from providers not licensed and located within the United States.

    7. Prescription Descriptions Required

    (a) Below we’ve outlined the various required elements of prescriptions for various types of CPAP equipment. All medical prescriptions must include the patient’s name, the prescribing physician’s full name, the physician’s contact information and the physician’s signature.

    i. CPAP Machine Prescription

    1. One of the following phrases: "CPAP" or "Continuous Positive Airway Pressure".
    2. Specific pressure, for example, “9 CM/H2O”, or simply “9”.

    ii. APAP Machine Prescription

    1. One of the following phrases: "APAP", "AutoPAP", "AutoSet", "Auto CPAP", "Auto Adjusting CPAP", "Self Adjusting CPAP", "CPAP" or "Continuous Positive Airway Pressure" or similar term.
    2. Optional show your pressure range.
    3. Example: “5-20 CM/H20”, or simply “5-20”.

    iii. BiPAP Machine Prescription

    1. One of the following phrases: "BiPAP", "BiLevel", "VPAP".
    2. Your inspiration pressure (Also called IPAP Pressure or Breathing In pressure), for example, “IPAP 11 CM/H20”, or just “IPAP 11”.
    3. Your expiration pressure (Also called EPAP Pressure or Breathing Out pressure), for example, “EPAP 13 CM/H20”, or simply “EPAP 13”.

    iv. CPAP Mask Prescription

    1. Contains one of the following words or phrases: “CPAP Mask”, “CPAP Supplies”, “CPAP Humidifier”, “CPAP”, “Continuous Positive Airway Pressure”, “APAP”, “AutoPAP”, “AutoSet”, “Auto CPAP”, “Auto Adjusting CPAP”, “Self Adjusting CPAP”, “BiPAP”, “BiLevel”, “VPAP”, “BiPAP Auto”, “BiPAP ST”, “Synchrony ST”, “VPAP ST”.

    v. CPAP Humidifier Prescription

    1. Contains one of the following words or phrases “CPAP Humidifier”, “Humidifier”, “HH”, “CPAP Supplies”, “CPAP Mask”, “CPAP”, “Continuous Positive Airway Pressure”, “APAP”, “AutoPAP”, “AutoSet”, “Auto CPAP”, “Auto Adjusting CPAP”, “Self Adjusting CPAP”, “BiPAP”, “BiLevel”, “VPAP”, “BiPAP Auto”, “BiPAP ST”, “Synchrony ST”, “VPAP ST”.