Yes. Federal law requires a valid prescription on file before shipping a CPAP mask, CPAP machine, APAP machine, BiPAP machine, humidifier, and oxygen concentrators. Need to renew you Rx? Get RxExpress.

Yes. Orders shipped to PO Boxes include standard tracking services and qualify for our standard shipping policies.

• When shipping your returned mask back to us, please include a copy of your packing slip and confirmation number in the packaging. Mask exchanges must be received at our facility within the 30-day exchange period, including transit time. 
• Upon approval of your mask exchange, within 10 business days of receiving your returned equipment, you will obtain a gift card with a maximum price of the mask's original price minus the shipping cost from your original order. If the mask you requested when using our mask exchange program is less than the original purchase price, you will receive the new mask in a gift card minus the shipping cost from the original order. 
• This 30-day guarantee applies ONLY to our CPAP masks, and any other items purchased simultaneously will be subject to the General Return Policy listed above.

We understand that getting the right CPAP mask size and adjusting to sleeping with one can be challenging. That's why we are committed to your satisfaction with a 30-day guarantee on our CPAP masks. 

We provide a 30-day window to exchange a CPAP mask once per the customer's lifetime. This trial period allows you to become familiar with your equipment, ensuring it fits well, offers comfort, and meets your quality standards. If, within 30 days of your purchase, you find that the mask falls short of your expectations, you can exchange it for a different mask and size of your choice. Your comfort and sleep therapy success are our top priorities.

Your 30-day return period starts from the day we ship your machine to you. After this period, we don't accept return requests. To start the return process, contact Sleeplay, state the reason for the return, and we'll guide you through the rest.

We offer store credit at 100% of the original purchase price. If you prefer a refund to your original payment method, a 15% return fee will apply, and you will receive 85% of the purchase amount.

When you return your machine, ensure it reaches us within 10 business days of receiving a Return Merchandise Authorization (RMA). 

Your machine should be in its original packaging, in perfect condition (just like when you got it), and without any physical damage.

Once your return is approved, we'll refund your original payment method for the purchase.

Please remember that we don't issue refunds for machines returned damaged or defective or without their original packaging. We cannot accept returns for heavily used or damaged machines.

Customers can use our 30-day return policy for any CPAP machine once.

We offer free shipping to the continental US on all orders over $99.
Shipping and handling fees are displayed at checkout and vary on the destination of your order. Shipping charges are calculated by trusted carriers such as UPS and USPS.

Most orders placed before 2:00 pm EST/EDT Monday through Friday will be shipped that day via your elected shipping choice. Orders placed after 2:00 pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, you’ll be notified and the item will be shipped as soon as reasonably possible.

All calculations for expedited delivery are based on business days only. Learn more about our Shipping Policy.

Yes. We'll notify you via email once your order has shipped and is delivered. We also provide a tracking number.